We care about your personal data and aim to keep it as safe as possible. This summary does not replace our terms, but is to help you understand our service. For the full terms, please click here.
WHAT PERSONAL DATA?
In order to provide you with our service, we have to ask for some of your personal data, but we try to keep this to a minimum. Usually, we will only require your name, email address, and, Klevio account password.
For processing payment of your order, we will need your card details, billing address and name of the card holder.
WHY DO YOU NEED MY PERSONAL DATA?
We need your personal data in order to register you as a user, authenticate who you are, authorize your access to our website or app, and help you with any issue you may have regarding our service.
WHO DO YOU SHARE MY PERSONAL DATA WITH?
In order to provide you with our service, we may share some of your personal data with the following companies/services that might store some of your data outside EEA:
1) On-line purchase only
2) Business customers only
3) Website visitors only
FOR HOW LONG DO YOU KEEP MY PERSONAL DATA?
We usually keep your personal data only for as long as we are providing you with our service.
We may need to retain some of your personal data even after the end of your agreement with us, if reasonably necessary to comply with our legal obligations, resolve disputes, maintain security or prevent fraud and abuse.
In particular, in order to be able to defend ourselves against future claims, we may retain some of your personal data for up to six years from the performance of our service to you.
We store personal data on servers provided by Amazon Web Services inside EEA with backups held on our own servers inside EEA.
We do not transfer, store or process any of your personal data in countries outside the EEA, unless you have explicitly consented for us to do so.
30 April 2018
Klevio LTD (“KLEVIO”, “we”, “us”) provides a remote locking digital service for use in combination with hardware products. We are a company registered in England and Wales. Our company registration number is 09971722 and our registered office is at 101 Commercial Road, London, England, E1 1RD.
We care about privacy and data protection and we are committed to protecting your personal information. We also aim at transparency, we want you to know what data we collect about you and how it is used and shared. Please be aware that, whilst we make our best efforts to keep your personal information safe, no website can be completely secure.
To learn more about your rights to privacy and data protection, we recommend you visit the Information Commissioner’ Office (“ICO”) website at https://ico.org.uk/.
Data Controller means the individual or organisation that, alone or jointly with others, exercises overall control over how Personal Data is processed and the purposes of such treatment.
Data Processor means any person (other than an employee of the Data Controller) who processes the data on behalf of and under the instruction of the Data Controller.
Communication Methods means email, telephone, notices posted on our Site, or any other communication methods.
Personal Data means data which relates to a living individual who can be identified from such data, or from data and other information which is in the possession of, or is likely to come into the possession of, the Data Controller.
Processing means obtaining, recording or holding data or carrying out any operation in relation to Personal Data.
Third-Party Websites means websites owned and operated by third parties.
For the purpose of the processing of your Personal Data in connection with your use of our Site or of our services, Klevio is a Data Controller.
We are based and operate within the United Kingdom.
If you have any query regarding our use of your personal data, please contact us at [email protected]
The terms in this paragraph 4 apply only to users of the Site who are not otherwise using our services.
We process your Personal Data on the basis that you have consented to and we have a legitimate interest in such processing. Our legitimate interest includes our commercial interest in offering our services to the public.
We receive data from your devices and networks, including location data. When you visit or leave our Site, we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our Site from a mobile device, that device will send us data about your location. Most devices allow you to prevent location data from being sent to us and we respect your settings.
We use your Personal Data to give you access to our Site and in particular to:
In order to provide you with our service, we may share some of your personal data with:
We will only share your personal data with the companies described at number 3 and 4 provided that you have previously consented to such use of your personal data. As further detailed below at 6.6, you can always change your mind and withdraw your consent to the processing of your personal data.
To provide and develop our Site, we may share your Personal Data with:
We may have to disclose your Personal Data if it is reasonably necessary to: (i) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (ii) investigate and defend ourselves against any third-party claims or allegations; and (iii) protect the security or integrity of our services.
We will attempt to notify you about legal demands for your Personal Data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
We may share your Personal Data as part of a sale, merger or change in control, or in preparation for any of these events.
We will normally keep your Personal Data for as long as it is necessary to provide you with access to our Site or services and in any case for a maximum of 3 months from the first collection of your Personal Data.
We do not transfer, store or process your Personal Data at destinations outside the European Economic Area (“EEA”).
The terms in this paragraph 5 apply only to users of our services.
We process Personal Data of users of our services (“Clients”) on the basis that we have a legitimate interest in such processing that includes our commercial interest in providing you with our services.
CONSENT AND PERFORMANCE OF A CONTRACT
Furthermore, we may process Personal Data of Clients on the basis that: (i) they have consented to such processing; and/or (ii) it is necessary for the entry into, or performance of, a contract or in order to take steps at their request prior to the entry into a contract.
When you choose to use our services, we collect the following Personal Data: your name, your contact details, your email address, and your current address.
In order to process the payment of an invoice for our services, we may collect: the name of the card owner, the card details and the billing address.
Depending on your requirements and circumstances, we may need to collect Personal Data (such as name, address, date of birth) of your “Authorised Users” to allow them to use our services.
When you visit or leave our Site, we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our Site from a mobile device, that device may send us data about your location. Most devices allow you to prevent location data from being sent to us and we respect your settings.
We use Personal Data of Clients to provide them with our services and in particular:
Please be aware that as long as you are using our services you cannot opt out of receiving essential service messages from us, including security and legal notices.
In order to provide you with our service, we may share some of your personal data with:
To provide our services, we may also share your Personal Data with:
We may have to disclose your Personal Data if it is reasonably necessary to: (i) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (ii) enforce our agreements with you; (iii) investigate and defend ourselves against any third-party claims or allegations; (vi) protect the security or integrity of our services.
We will attempt to notify you about legal demands for your Personal Data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not undertake or warrant to challenge every demand.
Unless you have agreed for us to retain your Personal Data for a longer period, we will keep your Personal Data only for as long as it is necessary to provide you with our services.
We may need to retain part of your Personal Data even after termination of this agreement with you, if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse or enforce our agreements with you.
We do not transfer, store or process your Personal Data at destinations outside the EEA.
Even if it is necessary to perform our obligations to you, we will always ask for your consent before transferring your Personal Data outside the EEA.
For your information and convenience only, the Site may contain hyperlinks to Third-Party Websites. KLEVIO has no control over and does not endorse any content or services displayed, contained or related to those Third-Party Websites. We make no warranties or representations, express or implied, about Third-Party Websites or any content, products, material or services contained, displayed or related to them. If you decide to access any Third-Party Websites and make use of the information contained on them or to enter into any contract for the supply of goods or services from such third party, you do so entirely at your own risk. We accept no liability for damage or loss, however caused in the connection with the use of or reliance on any information, material, products or services contained on or accessed through any such Third-Parties Websites.
We do not share your Personal Data with any third-party advertisers or ad networks without your consent.
We do not send you marketing communications unless you have opted-in to receiving marketing communications.
To change your marketing references, you may also email us at [email protected]
We implement a number of security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
RIGHT OF ACCESS
We offer you access to the Personal Data we hold about you. Please be aware that the purpose of an access request is to give you the opportunity to confirm the accuracy of Personal Data we are holding about you, the lawfulness of our processing and to allow you to exercise your rights under Applicable Data Protection Laws if necessary.
We reserve the right to reject manifestly unfounded (e.g. made for other, non-data protection purposes) or excessive requests.
To have access to the Personal Data we store about you, please contact us at [email protected]
RIGHT TO WITHDRAW CONSENT
In order to process your requests, we may ask you to send us a copy of two forms of identification (such as passport, driving licence, birth certificate, bank statement, utility bills).
You also have the right to lodge a complaint about our processing of your Personal Data and/or our handling of your complaints to ICO or the appropriate data protection authority if you reside outside the United Kingdom.
To learn more about your rights please visit ICO’s website at https://ico.org.uk/.
How do you want to communicate with our customer success specialists?